Parched Hospitality Group is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with us via our websites, mobile applications, loyalty programs, or other services. By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect and store the following types of personal information:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Account Information: Details provided during account registration or loyalty program enrollment.

  • Payment Information: Information related to in-store or online purchases, such as billing details.

  • Location Data: When using our mobile app, we may collect your location to improve your experience and provide relevant offers.

  • Usage Data: Information such as IP addresses, browser types, and interactions with our website or app.

  • In-store Transactions: Data related to your purchases and rewards points accumulation.

2. How We Use Your Information

We use your information for the following purposes:

  • To process purchases, reservations, and loyalty program transactions.

  • To send periodic marketing communications (approximately 1-2 emails per month).

  • To provide personalized offers and promotions.

  • To improve our services and enhance your experience.

  • To comply with applicable laws and regulations.

3. Sharing Your Information

We may share your information with:

  • Service Providers: Vendors that assist with marketing, payment processing, or loyalty program management.

  • Legal Compliance: Authorities or third parties, if required to comply with legal obligations.

  • Aggregated Data: Non-identifiable information may be shared for business or research purposes.

We do not sell or rent your personal information to third parties.

4. Location Data

When you use our mobile app, we may collect location data to provide features such as:

  • Finding nearby restaurant locations.

  • Sending location-specific offers or promotions.

Location data is collected only with your consent, which can be managed in your device settings.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience. These may include:

  • Essential Cookies: Necessary for website functionality.

  • Performance Cookies: To analyze website usage.

  • Marketing Cookies: To provide relevant advertisements.

Third-party tools, such as Google Analytics, may also be used for tracking purposes. You can manage cookie preferences through your browser settings.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once this period ends, we securely delete or anonymize your data.

7. Your Rights

You have the right to:

  • Access or update your personal information.

  • Request the deletion of your data.

  • Opt-out of marketing communications by clicking the unsubscribe link in our emails.

For any of these requests, please contact us at info@holeinthewallnyc.com.

8. Security

We take reasonable measures to protect your information from unauthorized access, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the effective date.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Parched Hospitality Group
240 Kent Ave, STE 3A
Brooklyn, NY 11249
info@holeinthewallnyc.com